Privacy Policy

We collect information you provide directly to us, information we gather automatically as you use the site, and information from trusted third parties who help us match you with a lender.

• Information you provide: details about your vehicle, your current loan, and your refinancing goals that you share with Alex, our AI advisor.
• Automatic information: device type, browser, pages viewed, and general location, collected through cookies and similar technologies.
• Third-party information: data from our lending partners and service providers used to confirm eligibility and improve matches.

We use your information to operate and improve our matching service. We do not sell your personal information.

• To match you with one lender from our network that fits your situation.
• To respond to your questions and provide customer support.
• To detect fraud, protect our platform, and comply with legal obligations.
• To measure and improve how our website and AI advisor perform.

We share your information only as needed to deliver the service you requested. This includes sharing relevant details with the single lender we match you with so they can prepare an offer, and with service providers who process data on our behalf under confidentiality obligations.

We may also disclose information when required by law, to enforce our agreements, or to protect the rights and safety of our users.

We use cookies and similar technologies to keep the site working, remember your preferences, and understand how the service is used. You can control non-essential cookies through your browser settings or our cookie banner where available.

We use administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, so while we work hard to protect your data, we cannot guarantee absolute security.

Depending on where you live, you may have rights regarding your personal information. To exercise any of these rights, contact us using the details below.

• Request access to the personal information we hold about you.
• Request that we correct or delete your personal information.
• Opt out of certain uses of your information, including marketing.

Our service is intended for adults and is not directed to anyone under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.

We may update this Privacy Policy from time to time. When we do, we will revise the "last updated" date above. Significant changes will be communicated through the website.

If you have questions about this Privacy Policy or how we handle your information, email us at privacy@bestautorefinance.ai.